Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE

These Terms and Conditions govern the sale and use of all products and services provided by VG SOLUTIONS LLC through its platform SonicBook. By placing an order, you agree to be bound by these Terms. These Terms are governed by the laws of the State of New Mexico, United States, and applicable European regulations for EU-based consumers.

ARTICLE 1 – AGE LIMITATION

VG SOLUTIONS LLC only permits customers over the age of 16 to access its digital products and services. Clients under this age will be refunded and removed from our systems upon discovery. Content is designed for a mature audience capable of understanding professional and ethical implications related to content creation and digital business.

ARTICLE 2 – ORDER

Placing an order for any SonicBook product or service constitutes full and unconditional acceptance of these Terms. All orders are binding and deemed final once confirmed.

ARTICLE 3 – WAIVER OF WITHDRAWAL RIGHT

In accordance with Article L.221-28 of the French Consumer Code and applicable EU digital content regulations, the Client expressly agrees to waive their 14-day right of withdrawal upon purchase. Access to SonicBook services is granted immediately after order confirmation, and the transaction is considered final.

ARTICLE 4 – PRICE

Prices are shown in the local currency of the Client, or by default in EUR or USD. Prices may include applicable VAT or sales tax. VG SOLUTIONS LLC reserves the right to adjust prices at any time. The applicable price is the one displayed at the time of the transaction.

ARTICLE 5 – PAYMENT

Payment is due upon ordering and may be made by international credit cards (Visa/Mastercard). Payments are processed via Stripe. Stripe assumes full responsibility for the encryption and security of the transaction.

For one-click upsells, the Client may be charged again automatically after clicking a confirmation button, without re-entering payment details. Each one-click upsell is clearly marked as an additional paid item. The Client confirms the purchase and agrees to the new charge by clicking an unambiguous “Confirm & Pay” button. This process complies with EU requirements for explicit payment authorization.

In the event of a failed payment (e.g., insufficient funds, bank refusal), VG SOLUTIONS LLC reserves the right to retry the payment automatically within 7 days. The Client may opt out of this retry process by contacting support.

ARTICLE 6 – DELIVERY

Access credentials and product usage information are sent via email to the address provided during checkout. Ensure correct spelling. Access to SonicBook services is delivered through a combination of third-party infrastructure providers, including Amazon Web Services (AWS), Firebase, and DigitalOcean. While these platforms are reliable, VG SOLUTIONS LLC shall not be held liable for any temporary access disruption caused by their unavailability.

ARTICLE 7 – REFUND POLICY

For security and fraud prevention purposes, usage logs and technical proof of access are automatically recorded via Firebase infrastructure.

7.1 SonicBook Standard

Eligible for a full refund under the "Money Back Guarantee" guarantee within 365 days. Conditions:

Request must be made via email to contact@sonicbook.ai
Include proof of purchase (invoice) and completed refund form

7.2 SonicBook Pro

Refundable only if no eBook has been generated. Any access to core generation functionalities voids refund eligibility.

7.3 Pack of 5000 eBooks

Non-refundable. Purchase of this product constitutes express waiver of refund.

7.4 SonicEditor

Non-refundable. Purchase of this product constitutes express waiver of refund.

7.5 SonicProtection

Covered by a 30-day satisfaction guarantee. Requires email request, invoice, and refund form.

7.6 SonicConversion

Refundable within 30 days under a satisfaction guarantee. Requires email request, invoice, and refund form.

7.7 Bestseller Factory

Refundable within 30 days only if the Client has completed the program in full and does not have financial result superior to 0 USD or 0 EUR. Proof required via screenshots or documented actions. Email + invoice + refund form mandatory. Client waives right of withdrawal by accepting these conditions.

7.8 Refund Process (all products)

All refund requests must:

Be sent to contact@sonicbook.ai
Include proof of purchase (invoice)
Include a completed refund form (provided after first contact)

Requests are reviewed and processed within a reasonable time frame. VG SOLUTIONS LLC reserves the right to deny refunds if conditions are not met.

7.9 Non-Refundable Situations

Refunds are not granted for:

Products not covered by a written refund guarantee
Subscriptions with prior usage
Services rendered prior to cancellation
Bankruptcy or sudden termination of VG SOLUTIONS LLC services

ARTICLE 8 – PERSONAL DATA PROTECTION

All data is managed in compliance with the GDPR (EU), CCPA (California), and applicable U.S. privacy laws. Clients have the right to access, rectify, delete, or limit the use of their data. Requests must be submitted to contact@sonicbook.ai.

Payments are managed through Stripe, which acts as a data processor under Article 28 of the GDPR. Stripe’s privacy policy can be consulted here: https://stripe.com/privacy.

Personal data is processed based on the Client’s consent and/or the necessity for contract performance. Data is retained for the duration of the contract and for a maximum of 3 years after the last interaction. Clients may exercise their right to data portability and file complaints with the relevant data protection authority.

Full privacy policy available here: https://www.sonicbook.ai/privacyus

ARTICLE 9 – GOVERNING LAW

These Terms are governed by the laws of the State of New Mexico, United States. However, for Clients residing in the European Union, mandatory EU consumer protection laws may apply. These Terms shall not deprive EU consumers of their local statutory rights.

Disputes may be submitted to confidential arbitration in Albuquerque, New Mexico. However, for EU consumers, access to national courts and statutory protections remains guaranteed.

ARTICLE 9 BIS – ALTERNATIVE DISPUTE RESOLUTION (ADR / ODR)

In accordance with EU Regulation No. 524/2013 and Articles L.611-1 to L.616-3 of the French Consumer Code, consumers may seek free mediation through a certified dispute resolution entity. Online dispute resolution platform (ODR): https://ec.europa.eu/consumers/odr

ARTICLE 10 – SERVICE LIMITATIONS

SonicBook depends on third-party APIs and infrastructures (e.g., OpenAI, AWS, Firebase). Downtime or disruptions beyond our control do not entitle the Client to compensation. We commit to continuous improvement and responsiveness in case of incidents.

Use of SonicBook may be restricted, prohibited, or subject to regulatory requirements in certain jurisdictions. It is the sole responsibility of the Client to ensure that using SonicBook complies with local laws and regulations. VG SOLUTIONS LLC disclaims any liability arising from use of the service in jurisdictions where it may be deemed illegal.

This limitation shall not apply in cases of gross negligence, fraud, or proven failure by VG SOLUTIONS LLC to fulfill its essential contractual obligations.

ARTICLE 10 BIS – INFORMATIONAL NATURE AND LIMITATION OF RESPONSIBILITY

SonicBook is a digital tool that assists in the creation of eBooks based on user input and AI-generated content. It is designed for informational and professional use only.

VG SOLUTIONS LLC shall not be held liable for any financial, reputational, or legal consequences resulting from use or interpretation of the content produced. The Client is solely responsible for verifying and using the content generated.

ARTICLE 11 – BAN RULES AND MODERATION

VG SOLUTIONS LLC reserves the right to restrict or suspend access to its services in case of manifest violation of these Terms, misuse, or unlawful behavior. Prior to any permanent ban, the Client will be notified and allowed to submit written observations within 7 days. Final decisions are made at VG SOLUTIONS LLC’s sole discretion.

ARTICLE 12 – CONTACT INFORMATION

VG SOLUTIONS LLC
500 4th St Suite 102, Albuquerque, NM 87102, USA
EIN: 981785783

Phone : 347-579-0789
Email: contact@sonicbook.ai

ARTICLE 13 – INTELLECTUAL PROPERTY

All content, features, designs, and interfaces of SonicBook are the exclusive property of VG SOLUTIONS LLC and are protected by intellectual property laws. Any reproduction, distribution, or reverse-engineering of the product is strictly prohibited without written consent.

User-Generated Content Ownership

Content generated by users via SonicBook (including but not limited to eBooks, titles, summaries, and illustrations) remains the exclusive property of the user, provided it is based on their original input. VG SOLUTIONS LLC does not claim ownership over such content.

However, the user is solely responsible for the legality, accuracy, and compliance of the generated content with applicable laws, including intellectual property rights, defamation, and publishing regulations. VG SOLUTIONS LLC disclaims any liability for content generated using its platform.

Prohibited Uses of Generated Content

Users agree not to use SonicBook to generate, distribute, or publish any content that:

Promotes or incites violence, hatred, or discrimination;
Contains defamatory, obscene, or illegal material;
Infringes upon the intellectual property rights or privacy of others;
Violates any applicable law, regulation, or platform guideline.

VG SOLUTIONS LLC reserves the right to suspend or terminate access to users found to be in breach of these obligations.

By purchasing a product from SonicBook, you agree to all of the above terms.