I subscribed to SonicBook Pro, but I haven't received anything.
You've just subscribed to SonicBook Pro and haven't received your access yet? Don't panic! This guide explains the possible reasons and the steps you need to take to resolve the situation quickly.
1. Check your payment
The first step is to confirm that your payment has been validated.
Check your bank statement:
If the payment does not appear, the transaction may not have been finalized. Please try again.
If the payment is visible, proceed to the next step.
Check your emails:
Look for a confirmation email from SonicBook. Remember to check your spam or junk mail folder.
2. Check the email address used
Access to SonicBook Pro is linked to the email address you used when subscribing.
Correct address?
Make sure you have entered the address associated with your SonicBook account.
Incorrect email address?
If you have used an incorrect address, please contact our support team at contact@sonicbook.ai, indicating :
Your name.
The email address you used.
The correct email address.
3. Contact support if necessary
If all the above checks do not solve the problem:
Send an email to contact@sonicbook.ai :
Provide the following information:
Proof of payment (screenshot or transaction number).
Email address used during subscription.
Detailed description of the problem.
Our team will respond promptly to restore your access.