I've been charged several times: what should I do?
In 99% of cases, no. This question may arise due to a rare visual bug or an unintentional action on the purchase page. Here are the explanations and steps to check.
1. Why do you get this impression?
It may happen that the interface displays a product several times as debited due to :
A visual bug on the thank-you page: This may give the impression that your order has been repeated.
Multiple clicks on the purchase button: If you have clicked on the purchase button several times, the system may have registered several signals. However, banks have safeguards in place to protect against this.
2. How do I check?
To make sure everything is in order, follow these steps:
Check your bank statement:
Check your account to see if you've been charged more than once for the same product.
Check your confirmation email:
Every valid order generates a confirmation email. If you've only received one, it's likely that you've only been debited once.
Wait a few hours:
Sometimes, transactions may temporarily appear as duplicates on your bank statement before being automatically corrected by your bank.
3. What to do in case of double flow?
If you notice a duplicate debit on your bank statement :
Contact us quickly:
Send an email to contact@sonicbook.ai.
Attach a screenshot of your bank statement showing the transactions concerned.
Our team will analyze the situation: We'll help you resolve the problem quickly.