I Didn’t Receive My Course: What Should I Do?

When you purchase a course via SonicBook, it’s possible that you might not get immediate access. Don’t worry! This guide will help you resolve the issue quickly. Here are the steps to follow:

1. Check Your Payment

First, make sure your payment was successfully processed. Here’s how to verify:

  • Check your bank statement: If the payment hasn’t been charged, it’s normal that you don’t have access yet. Try making the purchase again on SonicBook.

  • Wait a few minutes: Sometimes, there may be a short delay before the transaction is confirmed.

Pro Tip: Ensure your card is active and has sufficient funds available.

2. Verify Your Email Address

Another common issue is entering the wrong email address during payment. Here’s how to check:

  • Did you use the correct email address?

Access to your course is linked to your SonicBook account. If you used a different email address than the one associated with your account, the access might not have been added automatically.

  • How to fix this:

If you made a mistake with your email address, contact our team at contact@sonicbook.ai. Please provide your name, the email address used during the purchase, and the correct email address linked to your SonicBook account.

3. Contact Support if Needed

If your payment is confirmed and your email address is correct, but you still don’t have access, it’s time to reach out to our support team:

  • Support email: contact@sonicbook.ai

Include as much information as possible:

  • Proof of payment (e.g., a screenshot or transaction ID)

  • The email address you used

  • A clear description of the issue

Our team is committed to responding as quickly as possible.